n companies, marriages, communities, and countries, the one foundational key to success is trust. From Patrick Lencioni’s “Five Dysfunctions of a Team” model, to the research Kerry Patterson, Joseph Grenny and their team did for the book “Crucial Conversations”, to the more recent team studies done by Google, it has been established over and over that the highest performing teams, the best relationships, and the strongest communities have a high level of trust at their core.
But how do you get there? In my years working in organizations I’ve found that most leaders have trouble even seeing where and how trust is broken, much less knowing the first step towards fixing things. In our nation, lack of trust permeates throughout our political leadership, the news, and even the core systems our country was founded on. Loneliness and depression are at an all-time peak, and we continue to lose lives as we argue about how to protect ourselves from a virus – and from each other.