We tend to think that when a team breaks down, it’s because of poor performance, a lack of accountability, or a bad hire. But in most of the teams I’ve coached over the years, the real damage happened long before anyone named a problem out loud. It started with a subtle tension. A few personality […]
When it comes to building trust in an organization it’s important to be realistic. We all know that trust is foundational to high-performance teams—but it is extraordinarily hard to build and maintain within most organizations. Consider the many ways that employees cannot trust the organizations they work in: They can’t depend on the organization to […]