Feedback Unscripted 7 of 9
In honor of our Learning Cycle Topic of Giving Effective Feedback, my friend and colleague, Angela Fucci, agreed to spend some time on zoom with me role-playing “good” and “bad” attempts at handling a variety of common feedback situations. We laughed, stumbling through some of the awkward conversations, and then discussed our key take-aways.
Feedback on Getting to Work On Time
It seems like there is always someone on a team who is either more casual with time, or struggles with it, and regularly shows up late. Giving feedback on getting to work on time is something every manager will have to do at one point or another, even if people work in a virtual environment.
Here are some keys to discussing time with an employee:
DOS AND DON’TS
1. DON’T get into a power struggle about minutes. It will exasperate you, and the judgment will infuriate them. Try to dig deeper and find out what their relationship with time is and what might be behind their lateness.
2. DO set clear boundaries and address it immediately, if it is important to you. If it’s not important to you, be honest with yourself about that and decide whether to focus on something else. If you are ambivalent about the issue yourself, you’ll have a hard time clearly drawing lines.
3. REMEMBER that the standards and values of your organization should govern the rules you work by. If getting to work on time is important, there should be a clear connection between that and the value that supports it. You have to be able to explain the “why” in order to get everyone on the same page.
In the video below, Angela and I role play a situation where one of us is coaching the other on getting to work on time. In the example, I’ve attached the “why” and we also talk a bit about how to get the judgment out of it. The video runs approximately 3 minutes. Enjoy!